There is always a percentage of missing or unknown assumptions that represent a part of the truth. Be aware that your focus is rarely 100% complete and accurate. You can also build a focus by using focus groups or user surveys. This system should manage 100 customer inquiries a day." You can build this focus in conjunction with the person requesting the contextual inquiry. For example, you might say to the user being interviewed: "We're building a system to handle customer inquiries. A focus is the number of assumptions and beliefs concerning the tasks to be accomplished in the session and how to go about reaching those goals. The observation and interviews intertwine with the user's work day.ĭuring the interview with the user, you should have a focus or purpose for a given interview and observation session. In contextual inquiry, interviews are often easier to arrange than traditional interviews, primarily because the bulk of the contextual interview involves observers watching users perform job-related tasks and interacting with their colleagues in a work environment. Planning a contextual inquiry involves identifying, locating, and getting consent from the appropriate users and stakeholders that you want to interview. The results of contextual inquiry can be used to define requirements, improve a process, learn what is important to users and customers, and just learn more about a new domain to inform future projects.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |